Photo of nurse with OnLok branded scrubs

On Lok

Helping seniors embrace life

On Lok, San Francisco’s largest non-profit, provides a wide spectrum of services for seniors. In fact, the services are so widespread that the brand felt spread out. They asked us to help establish the organization's positioning and conduct a rebrand.

The key insight

When we visited On Lok's locations, we were blown away by how deeply the staff cared about the people they were serving. They were living the lingo of “comprehensive care,” going above and beyond to care for every aspect of seniors' lives.

The bold strategy

Unifying all of On Lok’s sub-brands would help communicate more powerfully the incredible comprehensive care they deliver. The key would be to evoke the incredible warmth of the staff with the professionalism and innovation the company has displayed over its 50 year history.

Letterhead with OnLok branding
Coffee cup with OnLok logo on it

A brand with both heritage and innovation

On Lok has an incredible history. They were the ones who literally created the legislation for PACE, an innovative system of healthcare offered across the country. To keep a tie to this history, we maintained the same primary color, which we named "spry green", but we added a gradient to give it a more active, innovative feel. In addition, we introduced an orange gradient as a primary color to imbue the brand with warmth and dynamism.

Onlok brand color 'spry green'
Onlok brand color 'green gradient'
Onlok brand color 'lime'
Onlok brand color 'night sky'
Onlok brand color 'golden years yellow'
Onlok brand color 'yellow gradient'
Onlok brand color 'coral'
Onlok brand color 'fresh pearl'

Making a logo stand out

Good logos are memorable. Great ones emotionally connect with a brand's core. For On Lok, the core brand pillars we helped define are: a pioneering spirit, highly personalized care and compassion, and connection to community. To evoke the brand's care and compassion, we used the universal symbol for love, a heart. But we also designed a signature On Lok embrace within the heart to make it memorable and uniquely tied to On Lok. The embrace is a gesture of personal care, a connection to community, and a link between the medical, professional side of On Lok and the warmth and compassion of everyone from van drivers to dance teachers.

Boldium were excellent strategic partners who took the time to truly understand our organization and services. They helped craft a stunning brand identity that conveys our compassion and expertise in serving seniors. They continue to be our trusted partner for critical branding projects.

Helen Huckleberry , Director of Marketing, On Lok

A tagline that feels like an embrace

Creating a tag line is both highly strategic and delightfully poetic. Quite early in the process, it became clear that the strategic pillars all pointed to the word embrace. But it wasn't until we were in a brainstorm session together with our On Lok partners that the pieces of the puzzle all fit together just right. The room instantly become energized. It's a moment none of us will ever forget. Where seniors embrace life.

Letterhead with OnLok branding
Letterhead with OnLok branding
Photo of side of van

We also helped to design and market a health coaching program for On Lok. When we interviewed seniors who had recently been in the hospital, two things became clear. First, many people feel ashamed to ask for help. And second, people deeply appreciate small bits of encouragement. Hence, we anchored the program around the idea of getting help with navigating the healthcare system, something everyone recognizes as a problem, and hence less shame provoking. And second, we tried to inspire people with the powerful feeling of having someone there to help you feel your best.

Onlok PACE banner
OnLok PACE banner
OnLok PACE banner
Happy group of seniors laughing

Branding

  • Brand strategy
  • Logo redesign
  • Tagline
  • Visual branding

Strategy

  • Strategy pillars
  • Feature roadmapping
  • Information architecture

Design

  • Creative direction
  • Visual design

Research

  • Qualitative interviews